shipping & policies

production time:

while most items are in stock and ready to ship, some others are made to order.  please allow 1-2 weeks for for production & allow for shipping time on top of that.  

payment: 

we accept credit cards and paypal.  credit card payments are securely processed via shopify payments.  all prices are listed in canadian dollars, canadian residents, applicable taxes will be added to your order.   

shipping:

orders are shipped via canada post from montreal.  packages to the united states and international orders are shipped by airmail.  all packages are shipped insured, packages within canada & the US will have tracking numbers.  

  • shipping within canada : $9
  • shipping to the US : $12
  • international shipping : $15

approximate shipping times are as follows:

  • canada:  2-7 business days
  • united states:  10-14 business days 
  • international: 10-24 business days  (orders to germany & australia have been known to take up to 2 months even when shipped by airmail) 

some countries will have customs and duty fees, please be aware that you will be responsible for those fees.  

HOLIDAY SHIPPING DEADLINES:

last day to place orders:

 

  • quebec: december 16
  • canada: december 14
  • usa: december 12 
  • europe/asia/australia: dec 2

 

guarantee: 

we want you to be pleased with your purchase! if you ever have any problems with any of the jewelry with normal wear within three years of purchase, please contact us and we'll be happy to repair or replace it.  this guarantee does not include chains.  

bright polished sterling silver jewelry will develop a patina and darken over time, the best way to take care of your jewelry is to clean it gently with a soft jewelry polishing cloth to bring back the shine and original brightness.  do not use toothpaste or other chemical silver cleaners.  to keep your jewelry it tip top shape, try not to sleep with your jewelry or, wear it in the shower and avoid pools with tons of chorine etc... 

oxidized jewelry will change colour and become brighter and shinier with wear.  all items ship with a darkened silver chain and the darkened chain will also become brighter with wear.  

refund policy: 

we do not accept refunds unless there is damage from shipping or something crazy wrong or defective with your order. (example: your ordered a diamond ring, and we sent you a bag of cat hair by accident.)  sale items are final sale.  some sale items may ship with a slightly different chain than pictured.  

refunds are not accepted if it's the wrong size or if you've changed your mind. please make sure you order the correct ring size.  rings are listed in US ring sizes.  we provide as many measurements as possible, but if you have any questions or need additional information, please contact us at info@elaine-ho.com before ordering.   

all sale items are final sale.